Adding Comments
planned
D
Donny Trimm
Currently, you can only add comments when closing an Alert. I would like to have the ability to add notes without closing the case. For example, I cna review it, add some notes, then assign it to someone else and they get my notes. Alternatively, if something does not need to be addressed immediately, I would like to put notes on it so when I come back to it I know which case it is.
J
Jennifer Duer
updated the status to
planned
J
Jennifer Duer
Merged in a post:
Alert Case comments
D
Damian Szulc
I feel like it would be helpful if with lightspeed Alert, users could leave comments on a case for further users to see. for example I am in IT, so will not generally be the one responding to cases, but on occasion I may have a theory or some insight into a case that I would like to share with my team. I feel having a section for this within alert would be beneficial, but this would be best to have a toggle for so as to allow districts the decision to direct those communications elsewhere.
J
Jennifer Duer
updated the status to
under review
S
Simone Federici
updated the status to
open
Kelly Kendziorski
updated the status to
planned