Indication that alert has been human reviewed in Alert Portal. Too many False Positives.
planned
J
John Butler
I constantly get false positive alerts, and it seems that alert will trigger for a term without letting the student finish their sentence or thought. I received an alert about self harm, when in reality the student is talking about the dangers of self harm. Human review says it is enabled, but I have never received anything from a person about a case.
Autopilot
Merged in a post:
Have alert notifications for cases pre-verified by HR to be genuine Alerts
Z
Ziv Shadar
So the user wants the option to have notifications for alerts that have already been determined to have been cleared by HR to not be a false positive. So they don't get a system notification before HR have reviewed it, to reduce noise and unnecessary notifications.
J
Jennifer Duer
updated the status to
planned