Current Behavior

There are two main issues:

1. User Management Search (Settings → Users)

• Searching for a user by exact first + last name returns hundreds of results (400+ pages).

• The correct user may appear several pages deep (e.g., page 3), despite an exact match.

• This makes finding a specific user slow and unintuitive.

2. Global / Quick User Search

• Searching by exact first + last name returns only the top 10 results.

• The correct user may not appear at all, even when the name is typed verbatim.

• The same user can be found immediately by searching via email address.

Expected Behavior

• Searching by exact first and last name should:

• Return the correct user at or near the top of results.

• Behave consistently across both User Management and Global Search.

• Function similarly to email search when an exact match is provided.

Why This Matters

• Name-based search is the most common workflow, especially for admins.

• Many districts use student IDs as email addresses, which admins do not memorize.

• Relying on email-only search is not realistic or scalable for large districts.

• This issue creates significant friction in districts with large user populations.

Customer Impact

• Reported consistently by large districts, including: Hillsborough

• Causes unnecessary time spent paging through results or switching search methods.

Suggested Fix (High-Level)

• Improve search relevance and ranking for exact first + last name matches.

• Ensure name searches return precise results, not broad, paginated lists.

• Align behavior between global search and user management search.

Recording explaining issue: https://lightspeedsystems.zoom.us/rec/play/d6H1TlN8F6G88HHa3T_5W29Z7pLSJ7EP3QIFS4SozSKoHGCO_pyhfHJLY82SGvBexlkQ4ujNhgUNCQDp.4L1j8huHM4QdHW1Z?autoplay=true&startTime=1763479444000 Passcode: V+6wATZp