I currently use our helpdesk to manage all requests for apps/sites/etc. I cannot see pulling my staff to another portal for web/app requests. Tying Digital Insight to our helpdesk would allow us to create workflows that auto build and populate the approved/denied lists. Currently we have a spreadsheet I want to light on fire, but we can update it with a ticket automagically. I want to utilize the app library with teachers so they have a place to look for ideas. Sort of a way to see what others are using.