Signal

Districts want to be able to notify users with that have agent that they are aware that an application is down. Example: Microsoft teams goes down District becomes aware and confirms this District can send a chat message or notification to the device that they are aware it is down This would help avoid an influx of tickets to the district.

Prospect brought up the point that currently, there would not be any action to take if a user assigns into a device not assigned to them. The request would be that once the Signal agent recognizes the unassigned user is logged in, something happens that prevent the user from utilizing the device (auto-shutdown, auto lock, etc). If this feature gets built, from the SE side, would probably be good to have that as an optional setting.