Alert

UK Customers need to be able to monitor staff without changing their user type to a student, including the ability to separate staff concerns from student concerns.

Alert cases show every category matched rather than only one, controlled at org level in Alert Settings.

A report identifying students showing elevated risk indicators, delivered through existing Alert and Human Review infrastructure.

Mail forwarding as an alternative to the Gmail and Microsoft API integrations for monitoring district mail activity.

Districts can turn Alert image scanning on or off; when on, Alert analyses images as well as text.

Alert explains why a case was flagged, available to account owners and district-level admins once enabled.

An opt-in Alert integration that extends monitoring to student activity in Canvas.

Redesigned Alert Settings and Escalation Lists pages; CPOMS is now fully available rather than behind a beta flag, and escalation lists can be set up before enabling Human Review.

An opt-in Alert service that routes district mail through Lightspeed so messages flagged as unsafe can be quarantined before delivery.

Two new Alert detection categories for drugs and weapons, available across Chrome, Mac, Windows, iOS and network agents with no agent update required.