Alert

I would love the ability to process (mark "closed", add notes, etc) Alert items in bulk. For example, a teacher has students write a paper on slavery and lychings - I get 30 alerts. All of which are essentially false-positives. It would be a HUGE time saver if I was able to select them all, and close them all at once.

We need the ability to reopen a closed case. And once reopened we need to be able to add in additional comments and change who the case is assigned, and then have all of the notes available to them.

When a Microsoft Teams message triggers a Lightspeed Alert, only the specific flagged message is displayed in the alert view. Safeguarding staff do not have visibility of the messages immediately before or after the flagged content within the same conversation. This limits their ability to quickly assess intent, severity, and context without separately accessing Teams. The customer would like additional surrounding message history included directly within the alert case to support faster and more informed safeguarding decisions.

Adding the ability to also scan and check desktop applications would provide more coverage for other methods of text strings would provide more safeguarding coverage.

We would like the ability for the Alert system to do auto assigning of a case to a designation Admin for each school where a student resides.

The system shall allow for customers to be able to designate escalation contacts who receive email and/or phone calls by alert category

Customer is looking to be able to break alerts up by last name for the students they are responsible for.

customer would like a quick way to check the installed version of the alert agent on macos devices, rather than having to go through the alert agent logs to determine the build version

Would like the ability to see a user's attendance within the Alert details. This would help to know at a glance whether that student was at school or not when an Alert was generated.