Alert

Customer wants some contacts to only be called (i.e. the Police Department) and some district staff to only receive emails. Currently, the workflow is to create fake or duplicate contact information, but being able to designate a user as call only or email only is the request.

Customer is looking to be able to break alerts up by last name for the students they are responsible for.

Customer would currently like a way to verify what level an alert triggered is considered.

Customer would like for a Copy URL button to be added into the case view for alert cases to be able to copy the URLs that are currently partially showed in the UI.

Is it possible to have Human Review closures indicate a reason? Even pre-selectable ones, that indicate "No threat detected" or something like that?

More clarity on who has closed a case

UI request for Alert.

The customer does not have a good SIS solution; their SIS charges them a 1000 dollars to do anything with exporting data, therefore, we are not able to utilize SchoolDay without getting charged. What the customer would like to have is an option/drop-down in the Filter UI> Settings> Alert to customize how the Alert AI emails are sent to their admins. The drop-down would have two options to integrate either their OU structure or choosing the "school" association from their SIS sync that is in the user "details" tab in the Filter UI This way the customer can have the option to choose either OU structure or SIS campus association in the Alert AI emails.

Currently the customer has a dilemma where technicians need to be able to access the Settings > Alert area for their schools, however we do not want them to have access to view the actual alerts. In it's current state, a custom admin role can prevent users from accessing the alerts, however only Owner users can access the Settings > Alert area. This creates an all or nothing scenario where admins need to either be an Owner with full access (including alerts they do not wish to see), or the alternative where they have a custom role but are unable to access the Settings area.

User wants to investigate the user and device the alert came from to ensure that the student signed in is the user using the device. Currently, it only shows the user, not if that user was signed into multiple devices.