Current Behavior There are two main issues: 1. User Management Search (Settings → Users) • Searching for a user by exact first + last name returns hundreds of results (400+ pages). • The correct user may appear several pages deep (e.g., page 3), despite an exact match. • This makes finding a specific user slow and unintuitive. 2. Global / Quick User Search • Searching by exact first + last name returns only the top 10 results. • The correct user may not appear at all, even when the name is typed verbatim. • The same user can be found immediately by searching via email address. Expected Behavior • Searching by exact first and last name should: • Return the correct user at or near the top of results. • Behave consistently across both User Management and Global Search. • Function similarly to email search when an exact match is provided. Why This Matters • Name-based search is the most common workflow, especially for admins. • Many districts use student IDs as email addresses, which admins do not memorize. • Relying on email-only search is not realistic or scalable for large districts. • This issue creates significant friction in districts with large user populations. Customer Impact • Reported consistently by large districts, including: Hillsborough • Causes unnecessary time spent paging through results or switching search methods. Suggested Fix (High-Level) • Improve search relevance and ranking for exact first + last name matches. • Ensure name searches return precise results, not broad, paginated lists. • Align behavior between global search and user management search. Recording explaining issue: https://lightspeedsystems.zoom.us/rec/play/d6H1TlN8F6G88HHa3T_5W29Z7pLSJ7EP3QIFS4SozSKoHGCO_pyhfHJLY82SGvBexlkQ4ujNhgUNCQDp.4L1j8huHM4QdHW1Z?autoplay=true&startTime=1763479444000 Passcode: V+6wATZp
